Here for you during these difficult times.

Please look after yourselves and those around you.

  • Please note, if you are unwell and have any symptoms like fever, sore throat, cough or shortness of breath, please do not come to the office.
  • Please also limit extra people to one trusted advisor, or happy to arrange a phone or video link up for that meeting.
Adelaide Bank
Call Mortgage Help Centre on 1300 650 259
AMP Bank
We are awaiting instructions. Watch this space. Please be patient.
ANZ
Call ANZ Customer Connect Team on
1800 252 845 Mon-Fri, 9.00am to 7.00pm (AEST)
Australian Military Bank
Call 1300 13 23 28 or email service@australianmilitarybank.com.au
Auswide Bank
Call 1300 077 969
Bank of Sydney
Call 13 95 00 (Mon – Fri, 9am -5pm AEST)
BankWest
Call Customer Assist 1300 769 173 or email customer.assist@bankwest.com.au

 

Better Choice
Call 1300 334 336 (option 1)
Bluestone
Call customer service team at 13 25 83 or email customerservice@bluestone.com.au
BOQ
Call 1800 079 866
CBA
Call 13 2221 – 6am to 10pm
Citibank
Call 1300 300 470
Heritage Bank
Call 13 1422
ING
Call 133 464
La Trobe
Call helpline on 1800 620 639
 
Liberty
Call 13 11 33 or email help@liberty.com.au
Macquarie
If they’ve been impacted by COVID-19, they can request a payment pause on their Macquarie product(s). Complete form in link
ME Bank
Call 13 15 63
MKM Capital
Email customerservice@mkmcapital.com.au 
MyLoan (Advantedge)
Borrowers or brokers on their behalf should send an e-mail to Advantedge.customercare@advantedge.com.au with reasons
MyState
Call 13 80 01
NAB
Home Loan clients is 1300 683 106. Business clients is 1300 769 650.
Pepper
Call customer support team on 1800 356 383
Premium Capital
Call 1800 251 111
Qudos Bank
Call contact centre on 1300 747 747 or email assistance@qudosbank.com.au
Resimac 
 
Email financialassistance@resimac.com.au
St George
Client to complete form in link
Suncorp
Call 131155
Teachers Mutual Bank
Call 13 21 21 (8am to 7pm Mon-Fr, 9am-3pm Sat)
Westpac
Call 1800 067 497